Terms of Service

Welcome to the CanBan Trading House website. By accessing or using the CanBan Trading House and "It's Not Plastic" websites, you agree to be bound by these Terms of Service ("Terms"). If you do not agree with these Terms, please do not use our websites.

Definitions

CanBan Trading House Ltd.: Refers to the company registered in Canada operating under the website www.canbantradinghouse.ca.

“It's Not Plastic”: A brand of biodegradable products for the single-use industry under CanBan Trading House Ltd.

Products: Includes biodegradable mulch film, nursery plant pots, shrink wrap, and other biodegradable products sold online and within North and South America.

User: Any individual or entity accessing or using the services provided on our websites.

Use of the Website

Eligibility: Users must be at least 18 years old or have the consent of a legal guardian.

Account Registration: Some areas of the website may require registration. Users must provide accurate and complete information and keep their account information updated.

Account Security: Users are responsible for maintaining the confidentiality of their account information and for all activities under their account.

Orders and Payment

Order Acceptance: All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order.

Pricing: All prices are listed in the applicable currency and include all applicable taxes. We reserve the right to change prices at any time.

Payment: Payment must be made at the time of order through the available payment methods. Orders will not be processed until payment is received.

Shipping and Delivery

Shipping Locations: We ship products within North and South America.

Delivery Time: Delivery times may vary based on the shipping destination and method. We are not responsible for delays caused by external factors.

Shipping Charges: Shipping charges are calculated at checkout and are the responsibility of the user.

Returns and Refunds

Return Policy: We accept returns within 30 days of delivery. Products must be unused, in original packaging, and in resalable condition.

Refunds: Refunds will be processed within 14 days of receiving the returned product. Shipping charges are non-refundable.

Intellectual Property Ownership: All content on the CanBan Trading House and "It's Not Plastic" websites, including but not limited to text, graphics, logos, and images, is the property of CanBan Trading House Ltd. or its content suppliers and is protected by intellectual property laws.

Use Restrictions: Users may not use any content from our websites for commercial purposes without our express written consent.

Limitation of Liability Disclaimer: Our websites and products are provided "as is" without warranties of any kind, either express or implied.

Liability: To the fullest extent permitted by law, CanBan Trading House Ltd. shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our websites or products.